Refund policy
At JerseyXI, we are committed to providing high-quality jerseys for real fans. We want you to shop with confidence, and if there is any issue with your order, we will do our best to make it right.
Order Changes & Cancellations
You may request to change or cancel your order within 6 hours of placing it. After this time, your order may already be in processing or fulfillment, so changes or cancellations may no longer be possible.
To request a change or cancellation, please email support@jerseyxi.com and include your Order Number along with the details of your request.
Returns
We accept eligible returns within 30 days from the date of delivery.
To qualify for a return, the item must be:
- Unused
- Unwashed
- In its original condition
- Returned with all original tags and packaging
The following items are not eligible for return:
- Custom or personalized jerseys with added name or number
- Gift cards, unless the item has a manufacturing defect
To start a return, please contact support@jerseyxi.com. We will provide return instructions and, when applicable, a return shipping label.
Return Shipping Fees
We will cover the return shipping cost if the item:
- Is defective
- Was damaged during transit
- Was sent incorrectly by us
If you want to return an item for personal reasons, such as changing your mind, you will be responsible for the return shipping cost.
Exchanges
We may offer exchanges in the following cases:
- The item is defective, damaged, or not as described
- You need a size or color exchange
Please note that personalized items are not eligible for exchange.
Once we receive and inspect your returned item, we will process and ship your replacement within 1–3 business days.
Refunds
- After your return is received and inspected, your refund will be processed within 2 business days.
- Please note that it may take an additional 3–5 business days for the refund to appear in your account, depending on your bank or payment provider.
- All refunds will be sent to the original payment method used at checkout.
Customer Support
If you have any questions or need help with a return or refund, our support team is here to help.
- Email: support@jerseyxi.com
- Response Time: Within 24 hours, Monday to Friday