Shipping policy
At JerseyXI, we want to make your shopping experience simple, clear, and stress-free. From the moment you place your order to the day it arrives, we handle every package with care.
Shipping Cost
We offer free standard shipping on all orders.
Delivery Time
Total delivery time = Processing time + Shipping time
| Processing Time | Shipping Time | Total Estimated Delivery |
|---|---|---|
| 3–5 business days | 7–10 business days | 10–15 business days |
Orders placed after 5:00 PM PST will begin processing on the next business day.
Please note that processing may take longer during peak seasons, holidays, or high-demand product releases. If there is a significant delay, we will notify you by email.
Tracking Information
- Once your order has been shipped, you will receive a Shipping Confirmation email with your tracking number within 1–2 business days.
- You can track your order on our website or through the carrier’s official tracking page. Please allow 1–2 business days for tracking updates to appear in the carrier’s system.
Order Changes
Because we process orders quickly, any request to change your shipping address or product details must be submitted within 6 hours of placing your order.
If your request is approved, please allow an additional 1–2 business days for processing.
To request a change, please email support@jerseyxi.com and include your Order Number.
Support & Delivery Issues
If you experience any issue with your order, please contact us as soon as possible.
- Missing items: Please email support@jerseyxi.com within 48 hours of delivery
- Tracking issues: If your tracking link still does not work after 3 business days, please contact us
- Late deliveries: If your order has not arrived within the estimated timeframe, please contact us within 2 business days so we can review the issue with the carrier
If you need help, our support team is always here for you at support@jerseyxi.com.